There are few issues worse than shedding Web entry in the course of work or a web-based research session. In case that occurs, you possibly can search help out of your Web service supplier who can have a look at the reason for the issue and allow you to troubleshoot it. In case you’re a PLDT subscriber, you possibly can name the PLDT hotline quantity to talk to a customer support consultant who will promptly help you together with your query or drawback.
PLDT is the most important telecommunications firm within the Philippines with over 2 million mounted line Web subscribers. The corporate presents phone and high-speed Web plans to residential and business clients, together with PLDT Fibr and PLDT Biz. Except for mounted line plans, PLDT additionally presents pay as you go WiFi kits with wi-fi Web entry, though these units are actually supported and managed by their subsidiary Good Communications.
Whether or not you might be experiencing Web connection points otherwise you merely wish to request a billing assertion, you possibly can dial up the PLDT toll-free hotline to speak to a customer support agent and get quick help. The PLDT hotline is free for each PLDT and Good subscribers and also you gained’t be charged so long as the decision is constituted of a PLDT landline telephone or a Good cell quantity. Calls from different telcos and cell networks might be charged the prevailing airtime charge (the usual airtime charge for Globe-to-PLDT calls is ₱7.50 per minute).
Except for the PLDT toll-free hotline, clients may also get help by way of the corporate’s social media accounts on Fb and Twitter. These are nice options in case you don’t have entry to a landline telephone, even when assist is slower that approach. When you’ve got the time and motivation, you may also go to the PLDT retailer nearest you.
PLDT Hotline 171
PLDT clients can name the toll-free hotline 171 straight utilizing their PLDT landline telephone or Good cell quantity. The PLDT customer support hotline is out there from 8:00 AM to 7:00 PM on weekdays (Monday to Friday) and from 8:00 AM to five:00 PM on weekends (Saturday and Sunday).
Upon calling the PLDT customer support hotline 171, the system will routinely detect your phone quantity (in case you’re calling from a PLDT landline). In case you’re calling from a phone or cell quantity that’s not related together with your PLDT account, you’ll have to enter your PLDT landline quantity.
From there, you’ll have to select the choice that’s applicable in your inquiry. These are the varieties of help that you may get from PLDT buyer assist:
- Request a billing assertion
- Know the standing of your account utility
- Request reconnection of your disconnected line
- Get assist with Web or landline connection points
- Improve or downgrade your plan
- Switch your line or account
Relying in your inquiry, you possibly can select to talk to a PLDT customer support consultant or simply comply with the self-service menu.
PLDT Hotline (02) 8-8888-171
If it’s not attainable to name PLDT customer support from a PLDT landline or Good cell quantity, you possibly can name (02) 8-8888-171. This additionally applies to callers from cell networks aside from Good (e.g. Globe, TM). Metro Manila clients don’t want to incorporate the world code 02 when dialing.
Take word that long-distance and airtime fees could apply when calling from non-PLDT and non-Good numbers.
PLDT Buyer Service Web site
The PLDT web site has a buyer assist web page the place yow will discover fast solutions to widespread assist questions. It comprises lots of of regularly requested questions concerning your Web, landline, payments, funds, devices and units, and extra.
It’s advisable to seek the advice of the PLDT assist web page first earlier than you name the PLDT customer support hotline. Likelihood is, you will see that the reply to your question on that web page, eradicating the necessity to name buyer assist.
You too can learn and comply with the shopper consumer information, which comprises directions on find out how to troubleshoot technical issues corresponding to a gradual or non-existent Web connection. In case you nonetheless proceed to expertise points after following the troubleshooting directions, that’s the time to name PLDT.
PLDT Fb Account
PLDT entertains questions and inquiries on their official Fb accounts, PLDT Residence and PLDT Cares. Simply ship a message to their Fb account and embody your title and PLDT phone or account quantity. Relying on the quantity of messages they obtain, you’ll normally obtain a response in 24-48 hours, so solely use this assist channel for non-urgent inquiries.
PLDT Twitter Account
In case you are a Twitter consumer, you possibly can point out or tag the PLDT Cares account @PLDT_Cares and they’re going to reply to your tweet as quickly as attainable. You too can message them straight.
PLDT Gross sales and Service Facilities
Visiting the PLDT retailer might be the easiest way to get personalised help for any query or concern concerning your PLDT account. In spite of everything, you’ll be speaking face-to-face with an actual particular person.
Except for in-store appointments, PLDT permits clients to ebook a web-based or digital appointment with their chosen PLDT gross sales and repair heart. All you need to do is to go to this web page and discover your nearest PLDT retailer. After discovering your retailer, click on “Ebook Appointment.” Choose the kind of service, set the date and time of the appointment, after which enter your private particulars. Afterwards, go to the PLDT retailer in the course of the scheduled date and time (for in-store appointments) or log on for the digital assembly.
Well timed and competent customer support is a trademark of an important firm. As a PLDT subscriber, it’s your proper to hunt help from the corporate if and when you might have points and issues together with your Web or phone connection.
All the time keep in mind to seek the advice of the PLDT web site or their buyer consumer information earlier than giving them a name or sending them a message. Many buyer assist questions are already answered on the PLDT web site and consumer information, so seek the advice of them earlier than contacting PLDT.